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HOME PRODUCTS Service Desk Asset Management Monitoring solutions for the provision of IT services clientserv according to ITIL (ITSM) Proactive management of enterprise IT Calculation IT service management hardware management software licenses - SAM Corporate Audit Management clientserv of all IT service clientserv requests ITSM ACADEMY REFERENCE SUPPORT FOR PARTNERS CONTACT
In a society Futaba Czech, clientserv sro was any evidence ICT assets / assets denominated in several "systems" and was thus not consuming their own government, that has always required a partial duplication of information, and this evidence did not provide full interconnection information between HW and SW. More complicated was also recording the history of changes and possible outcomes required by individual workers wasted a lot of time. The chosen solution - ALVAO - great with Microsoft platform, thus greatly simplifies the administrative work, avoids duplication and saves engineering time. Applied Solutions
Installing ALVAO took place over two days. Subsequent to the initial registration of property company Futaba Czech, sro conducted themselves. To avoid the introduction of errors has not been used transfer data from older "systems", but use the automatic device detection. Followed by evidence acquired licenses and allocation of individual computers. The prepared materials about software licenses were also used to demonstrate authorized use of licenses under the control of "Managing software licenses Microsoft" Microsoft. This initial inventory constantly, thanks to having tracing acquisition documents, about 3 months.
After deploying Asset Management continued commitment Helpdesk / ServiceDesk. Eventually him company employees Futaba Czech, clientserv sro gradually acquainted, and so passed smoothly from an older way of entering a new registration requirements. "After about one month concurrent operation of both original clientserv and new management system requirements, we were able to completely cut off the original system and continues to fully use the system only has ALVAO. - Martin Cveček, IT Manager at Futaba Czech, sro benefits for the customer, clientserv appreciation
The system has enabled ALVAO Futaba Czech, sro complete overview clientserv of the hardware and software assets, which gave the following savings and benefits: Save time provide support when the technician immediately available all necessary information about the customer's equipment in one place. Asset Management finds himself a great deal of information about devices on the network and automatically saves the work equipment. Savings when purchasing software licenses, it is a clear view of their number and use of ICT through an overview of the age of the property allows for better planning upgrade or normal clientserv replacement hardware. By controlling the SW at individual stations was greater system security. clientserv The very significant spare time to create outputs for other departments, which is now a question of time when the initial inventory of the project is traced clientserv and re-registered all the assets clientserv of the company. clientserv It is now well established in the records of small assets. Monitoring and recording clientserv the movement of assets. Helpdesk / ServiceDesk helps to efficiently organize the work of the whole team. With a properly set priorities to address important issues at the expense of less important and therefore not to delay important processes.
By implementing a ALVAO we simplified the great degree of evidence ICT assets. For us it is confirmation that we have chosen the right solution that we are considering the possibility of extending the evidence to other areas of the company's assets. The main advantages of the solution
The ALVAO is strongly integrated into the Microsoft platform, which manifests itself as the ability to manage system clientserv permissions through Active Directory and automatically log on to all parts of the system without entering a password clientserv using Single Sign-On.
Application ALVAO Asset Management effectively reads data about employees clientserv and computers from Active Directory. The system allows multi-user access with the fact that every person in the register, which is a tree arrangement may be viewed only on the objects to which it has granted permission, and those who are not interested or do not see it. The system has object-orientation, thereby enabling the user changes the defining characteristics of registered facilities. Use of the system for recording assets that becomes almost limitless.
In 2010 we were asked by Microsoft to authenticate the actual state licenses in our society because we use Volume Licensing programs (OLP, Select, ...) from Microsoft. With the deployment of ALVAO we were able to more easily develop a report on the status of licenses purchased and used, and so fulfill the terms of the license agreement. If we fail to do so, there would be a us official SW control and possible financial penalties.
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